Privacy Policy
Last updated: October 2025
1. Introduction
XYD PTY LTD (ABN: 56 680 576 694) operates HomeAccessibility.com.au ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number, postal address)
- Business information (if you are a service provider)
- Information about your accessibility needs and requirements
- Communication preferences
- Feedback and correspondence
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Operating system information
3. How We Use Your Information
We use your information to:
- Provide and maintain our directory and resource services
- Connect you with appropriate service providers
- Respond to your inquiries and provide customer support
- Send you relevant information about accessibility services and resources
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and enhance security
4. Disclosure of Your Information
We may share your information with:
- Service providers listed in our directory (with your consent)
- Third-party service providers who assist in operating our website
- Legal authorities when required by law
- Professional advisors (lawyers, accountants, auditors)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate or outdated information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings, though disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
12. Complaints
If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with: